FAQ

Starting from the date of purchase, Vida by PADERNO warrants that your product is free from any manufacturing defects in materials or workmanship for a period of 1 year. This warranty is only offered on Vida by PADERNO products sold and used in Canada. The Vida by PADERNO warranty covers all costs related to restoring the proven defective product through the repair or replacement of any defective part and necessary labour so that it conforms to its original specifications. A replacement product may be provided instead of repairing a defective product at the discretion of Vida by PADERNO.

The Vida by PADERNO warranty does not apply to products that have been used commercially or in non-household applications. The warranty does not cover damages resulting from misuse or abuse of the product and/or uses inconsistent with the products Use and Care manual, attempts at repair, theft, use with unauthorized attachments or failure to follow the instructions provided with the product. This warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided by Vida by PADERNO, are used. There are no other express warranties except as set forth herein and any applicable implied warranties of merchantability and fitness (or those provided for by law) are limited in duration to the period of coverage of this express written limited warranty.

CONTACT:
If you have any questions, please contact us at: 1-800-263-9768

TRILEAF DISTRIBUTION TRIFEUIL, 2180 Yonge Street, Toronto, ON, Canada, M4S 2B8

A receipt indicating the purchase date is required for any claims, so please keep it in a safe place.

Starting from the date of purchase, Vida by PADERNO warrants that your product is free from any manufacturing defects in materials or workmanship for a period of 2 years. This warranty is only offered on Vida by PADERNO products sold and used in Canada. The Vida by PADERNO warranty covers all costs related to restoring the proven defective product through the repair or replacement of any defective part and necessary labour so that it conforms to its original specifications. A replacement product may be provided instead of repairing a defective product at the discretion of Vida by PADERNO.

The Vida by PADERNO warranty does not apply to products that have been used commercially or in non-household applications. The warranty does not cover damages resulting from misuse or abuse of the product and/or uses inconsistent with the products Use and Care manual, attempts at repair, theft, use with unauthorized attachments or failure to follow the instructions provided with the product. This warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided by Vida by PADERNO, are used. There are no other express warranties except as set forth herein and any applicable implied warranties of merchantability and fitness (or those provided for by law) are limited in duration to the period of coverage of this express written limited warranty.

CONTACT:
If you have any questions, please contact us at: 1-800-263-9768

TRILEAF DISTRIBUTION TRIFEUIL, 2180 Yonge Street, Toronto, ON, Canada, M4S 2B8

A receipt indicating the purchase date is required for any claims, so please keep it in a safe place.

Starting from the date of purchase, Vida by PADERNO warrants that your product is free from any manufacturing defects in materials or workmanship for a period of 3 years. This warranty is only offered on Vida by PADERNO products sold and used in Canada. The Vida by PADERNO warranty covers all costs related to restoring the proven defective product through the repair or replacement of any defective part and necessary labour so that it conforms to its original specifications. A replacement product may be provided instead of repairing a defective product at the discretion of Vida by PADERNO.

The Vida by PADERNO warranty does not apply to products that have been used commercially or in non-household applications. The warranty does not cover damages resulting from misuse or abuse of the product and/or uses inconsistent with the products Use and Care manual, attempts at repair, theft, use with unauthorized attachments or failure to follow the instructions provided with the product. This warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided by Vida by PADERNO, are used. There are no other express warranties except as set forth herein and any applicable implied warranties of merchantability and fitness (or those provided for by law) are limited in duration to the period of coverage of this express written limited warranty.

CONTACT:
If you have any questions, please contact us at: 1-800-263-9768

TRILEAF DISTRIBUTION TRIFEUIL, 2180 Yonge Street, Toronto, ON, Canada, M4S 2B8

A receipt indicating the purchase date is required for any claims, so please keep it in a safe place.

We warrant that this barbecue (the “product”) only to you, the original purchaser:

If this product was a gift or a promotional item, only to the person for whom it was purchased, or received it as promotional item and is not transferable to subsequent owners.

We warrant the product to be free from defects in material and workmanship for the duration indicated below when operating in accordance with the accompanying owner’s manual.

We agree to repair or replace the part that is defective in material or workmanship subject to the limitations and exclusions.

Vida by PADERNO™ Limited 5 Year Warranty

Stainless Steel Burners - Limited 5 Years
Manifold and Valve Assembly - Limited 5 Years
All Other Parts and Paint (Excluding Chipping, Scratches, Rust, Discolouration) - Limited 1 Year

Owner’s responsibilities & limitations

You must provide us with the original sales receipt and/or invoice for the product when making any claim under this warranty.

Warranty only applies if you take reasonable care of the product by following all assembly instructions, local/national building and fire codes, usage instructions, and preventative maintenance as outlined in the accompanying owner’s manual.

If you live in a coastal area, or you have your product located near a pool, maintenance includes regular washing and rinsing of the exterior surfaces as outlined in the owner’s manual.

To submit a warranty claim or receive support for your product, please call the Vida by PADERNO™ customer support hotline 1-800-263-9768.

Exclusions

Normal Wear & Tear: Wear & Tear, includes cosmetic and other immaterial deterioration that may come with ownership of your barbecue over time, such as dents/scratches, chipping, discoloration caused by environment or heat, surface corrosion, rust or rust perforation, chemical exposure in the atmosphere and other damages which result with normal use and are otherwise uncontrollable by us.

This warranty applies only when the product is used in Canada.

Accidental damage (not caused by a material defect), abuse, tampering or misuse, alteration, modification, misapplication, vandalism, neglect, careless handling, damages caused by improper assembly or installation, alterations, and clearance to combustible materials.

Failure to properly perform regular maintenance, safety checks and service, including but not limited to removal of insects from venturi tubes, resulting in a flashback fire, damage caused by grease fires, flare-up fires or fires resulting from improper connection of hose to gas source.

Use of improper cleaning products, such as indoor stainless steel cleaners, abrasive and chemical cleaners, porcelain oven cleaner and other chemical cleaners which can cause damage to surfaces.

Insects (such as spiders) and rodents (such as squirrels), including but not limited to damage to burners and/or gas hoses.

Exposure to salt air and/or chlorine sources such as swimming pools and hot tubs/spas.

Severe weather conditions such as hail, hurricanes, earthquakes, tsunamis or surges, tornadoes or severe storms.

Acid rain and other environmental factors.

Use of non-genuine manufacturer parts voids this warranty, and any damages that result hereby are not covered by this warranty.

Any damages related to improper assembly and conversion of the Product will void this warranty.

We will not be responsible for the installation, labour or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.

Shipping and handling charges, export duties and any labour costs are your responsibility, including all part orders that are in/out of warranty.

Disclaimers:

There are no other express warranties except as set forth herein and any applicable implied warranties of merchantability and fitness (or those provided for by law) are limited in duration to the period of coverage of this express written limited warranty.

No warranties shall apply after the applicable period of this warranty.

No other warranties given by any person, including a dealer or retailer, with respect to any product (such as any “extended warranties”), shall bind us.

Upon investigation, we may repair or replace (at our option) a defective part that is covered by this warranty.

In no event under this voluntary warranty shall recovery of any kind be greater than the amount of the original purchase price of the product.

You acknowledge the inherent risks of use of a gas fired appliance and you assume the risk and liability for loss, damage, or injury to you and your property and/or to others and their property arising out of the misuse or abuse of the product or failure to follow instructions provided in the accompanying owner’s manual.

Parts replaced under this warranty are warranted only for the remaining balance of the above mentioned warranty period.

This warranty applies to personal/recreational outside use only and does not apply to the product being used in commercial, communal or multi-unit settings such as restaurants, hotels, resorts, or rental properties.

We may from time to time change the design of our product(s). Nothing contained in this warranty shall be construed as obligating us to incorporate such design changes into previously manufactured product(s), nor shall such changes be construed as an admission that previous designs were defective.

We do not authorize any person or company to assume for it any other obligation or liability in connection with the installation, use, removal, return, or replacement of its equipment; and no such representations are binding on us.

This limited warranty will not reimburse you for the cost of any inconvenience, food, personal injury (wherever permissible by law) or property damage.

We shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty.

We shall not be responsible for any legal fees or expenses incurred by you in connection with this warranty.

Warranty processing/replacement parts

We reserve the right to have our representative inspect any product or part prior to honouring any warranty claim.

The manufacturer may ask you to send parts, or images for inspection.

Starting from the date of purchase, Vida by PADERNO warrants that your product is free from any manufacturing defects in materials or workmanship. This warranty is only offered on Vida by PADERNO products sold and used in Canada. The Vida by PADERNO warranty covers all costs related to restoring the proven defective product through the repair or replacement of any defective part and necessary labour so that it conforms to its original specifications. A replacement product may be provided instead of repairing a defective product at the discretion of Vida by PADERNO.

The Vida by PADERNO warranty does not apply to products that have been used commercially or in non-household applications. The warranty does not cover damages resulting from misuse or abuse of the product and/or uses inconsistent with the products Use and Care manual, attempts at repair, theft, use with unauthorized attachments or failure to follow the instructions provided with the product. This warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided by Vida by PADERNO, are used. There are no other express warranties except as set forth herein and any applicable implied warranties of merchantability and fitness (or those provided for by law) are limited in duration to the period of coverage of this express written limited warranty.

CONTACT:
If you have any questions, please contact us at: 1-800-263-9768

TRILEAF DISTRIBUTION TRIFEUIL, 2180 Yonge Street, Toronto, ON, Canada, M4S 2B8

A receipt indicating the purchase date is required for any claims, so please keep it in a safe place.

TempASSURED Technology™ is Vida by PADERNO's patent-pending cooking system. It brings together traditional grilling, with the precision control of an oven.

TempASSURED Technology™ is a dual-mode design that allows you to set and maintain a specific temperature using Oven Mode, or enjoy traditional grilling in BBQ Mode.

When in Oven Mode, ensure the lighting burner control knobs are set to the #10 setting/max. position. If the problem persists, please contact Vida by PADERNO customer support.

The middle burners (burner #2 and burner #3) will not function in Oven Mode. Both burners have a thermocouple and safety shut-off valve that will restrict the use of both middle burners when the TempASSURED Technology™ control knob is in the Oven Mode position.

Only the outside burners will ignite in Oven Mode in order to maintain lower temperatures for slow cooking, and to allow for offset cooking in the middle of the grill

TempASSURED Technology™ controls the temperature of the cooking surface. The lid mounted thermometer provides a good reference, but will not provide the exact temperature of the cooking surface.

If the lid mounted thermometer and the temperature selected on the TempASSURED Technology™ control dial do not align when in Oven Mode, the setting selected on the TempASSURED Technology™ control dial should be referred to for an accurate temperature reading. For optimal performance, set the appropriate burner control knobs to the #10 setting/max. position in Oven Mode.

It is recommended that you season your cooking grates before the first use, and re-season often for a slick, non-stick surface. Seasoning the cooking grates also helps to protect them from moisture and rust.

All Vida by PADERNO™ Essence Series BBQs include the Convertible Valve System™, which makes converting your BBQ from Propane to Natural Gas simple. To convert your BBQ from Propane to Natural gas, you will need a Convertible Valve System Kit (sold separately at Canadian Tire - Model# 085-2661). Please note that only the Essence Series BBQs include the Convertible Valve System™; the Essence Series Gas Griddle does not include this functionality.

Yes. Simply rotate the TempASSURED Technology™ control dial to the desired setting. You do not have to turn off the barbecue to change the selected mode.

Yes. If you would like to precisely control your grilling temperature please feel free to use Oven Mode for a variety of foods. Please note that the 4-Burner model only has the two outside burners operating when in Oven Mode.

Yes, but this might hinder the barbecues ability to maintain high temperature settings.

No. Do not attempt to remove the glass for cleaning.

You can light the Essence Series Barbecues in either BBQ Mode or Oven mode. Please make sure the burner control knobs are in the ignition setting indicated in the user manual when lighting.